16 modules. One platform.

Everything a modern support operation needs — natively built, not bolted on.

Omnichannel core

Meet customers everywhere

Support starts with being reachable. These modules pull WhatsApp, email, voice, live chat and social DMs into one inbox, wrap every conversation in a governed ticket lifecycle, and make sure nothing is ever left pending.

Every channel. One inbox.

Customers reach out everywhere. You respond from one place.

WhatsApp, email, phone, live chat, Facebook, Instagram and Shopify — every conversation lands in a single unified inbox with full customer context.

WhatsApp BusinessEmail (IMAP/SMTP)Voice calls (SIP)Live chat widgetFacebook & InstagramShopify context

Advanced ticket lifecycle

Every interaction is categorized, tracked and owned.

Multi-level categories, custom fields, SPOC assignment and call dispositions — all managed within the tool. No external spreadsheets needed.

Multi-level categoriesDynamic issue statusesCustom customer fieldsSPOC groupsCall dispositionsInternal notes

Advanced case management

Merge duplicates. Link related cases. Stay organized.

Combine multiple tickets about the same issue into one. Link parent-child tickets across departments. Communicate internally or externally via email.

Ticket mergingParent-child linkingInternal/external emailCross-dept transferFull audit trailGlobal search

Zero-pending guarantee

Smart reminders so nothing falls through the cracks.

An integrated reminder system ensures no ticket goes unanswered. Automated nudges, follow-up notifications and desktop alerts keep your team on track.

Actionable remindersFollow-up notificationsDesktop & sound alertsPending task listsAutomated nudgesCustom schedules

Intelligence & automation

AI on every conversation

AI in wevyn.ai is applied where support teams actually lose time: triaging intent, reading sentiment, drafting knowledge-grounded replies, summarising threads and routing to the right skill — with humans always able to take over.

Smart routing & workflow automation

Right query → right agent → right time. Automatically.

Skill-based routing assigns conversations intelligently. Automate follow-ups, notifications and status triggers to eliminate repetitive tasks.

Skill-based routingAutomated workflowsAI response suggestionsAuto notificationsSLA escalationsTime-based triggers

AI & sentiment analysis

Understand the emotion behind every message.

Detect customer sentiment in real time — happy, neutral or frustrated. AI-powered intent recognition, auto-summarization and frustration alerts.

Sentiment detectionMood trackingAuto-summarizationIntent recognitionSmart taggingFrustration alerts

Knowledge base & canned responses

Empower agents and customers with instant answers.

A rich library of FAQs, guides and articles with AI-powered auto-suggestion. Canned responses let agents reply in seconds, not minutes.

Public knowledge baseAI auto-suggestionsCanned responsesRich text guidesCustomer self-serviceFull-text search

Productivity & advanced analytics

Measure what matters. Export everything.

Detailed tracking of agent productivity, ticket summaries and CDR performance. Advanced analytics dashboards with one-click CSV/Excel export.

Agent productivityTicket summariesCDR & call reportsCSV/Excel exportSLA adherenceCSAT & FCR reports

Telephony & live operations

A full contact center, built in

No third-party dialer, no CTI connector. A complete cloud contact center — softphone, visual IVR, AI voice agents, recording, transcription and live supervision — ships inside the same platform as your tickets.

Next-gen cloud telephony

IVR, voicebots and a full cloud PBX — built right in.

AI-powered voicebots handle non-complex queries automatically. Self-managed visual IVR builder. Full CDR, call recording and live transcription.

Visual IVR builderAI voicebotsAgentic IVRCloud softphoneCall recording & CDRLive transcription

Real-time supervision

Total visibility. Instant intervention.

Monitor live agent status, active calls and queue depth. Supervisors can silent-listen or barge in to assist on any call in real time.

Live agent gridCall monitoringSilent listen & bargeQueue visualizationWait time trackingLive SLA countdown

Enterprise foundation

Secure, scalable, yours

Run it your way at enterprise scale: role-based access, audit trails and multi-tenant isolation for governance; white-label branding and feature toggles for fit; a dedicated project manager and 24/7 support for the journey.

Enterprise governance

Security. Compliance. Auditability.

Granular role-based permissions control who accesses what. Comprehensive audit logs track every change. Built for enterprise-grade compliance.

Role-based accessDetailed audit logsActivity trackingMulti-tenant isolationData archiving99.9% reliability

Tailored to your brand

Your brand. Your workflows. Your features.

Complete white-labeling with custom logos, colors and domain. Toggle features on or off based on business needs. Build custom workflows for your operations.

Custom brandingWhite-labelFeature togglesCustom workflowsModular architectureThemable UI

World-class support

More than software. A partnership.

Dedicated project manager for tailored support. 24/7 multi-channel assistance. Comprehensive onboarding, training resources and documentation.

Dedicated PM24/7 supportOnboarding & trainingAPI documentationSelf-help centerBusiness reviews

Scalability & reliability

Grows with you. Never slows down.

Architected for high-volume operations with sub-second latency. The platform handles increasing ticket loads with minimal downtime.

99.9% uptime SLA<200ms API latencyUnlimited ticketsZero vendor lock-inHigh-volume readyMinimal downtime

99.9%Uptime SLA

<200msAPI latency

∞Scalable tickets

0Vendor lock-in

See every module live.

A 30-minute walkthrough tailored to your channels, volumes and workflows.

Book a demo See pricing