An AI voice agent that answers, resolves and hands off like a pro

Real conversations, not phone trees

Callers speak naturally instead of pressing digits. The voice agent uses real-time speech recognition tuned for accents and code-switching (English–Hindi and more), detects the caller's language and switches mid-call, and supports barge-in — callers can interrupt the bot exactly like they'd interrupt a person.

• Multilingual speech-to-text with brand-term recognition
• Mid-call language switching
• Natural barge-in — the bot stops when the caller speaks
• Human-like pacing with natural office ambience

Grounded answers and real actions

Answers come from your own knowledge base through retrieval-augmented generation, so the agent quotes your policies — not internet guesses. It can also act: look up the caller's open tickets by phone number, report status, escalate priority, or create a new ticket with a clean AI-written summary before the call ends.

• Knowledge-base-grounded responses (RAG)
• Ticket lookup, creation and priority escalation by voice
• Configurable persona, greetings and guardrails per workspace
• Full call transcript and AI summary saved to the ticket

Warm handoff to human agents

When a caller asks for a person, or the AI's confidence drops, the call routes to the right team through skill-based routing with queue position and callback options. The receiving agent sees the live transcript and AI summary — callers never repeat themselves.

Built on your telephony, supervised by your team

The voice agent runs on wevyn.ai's native cloud telephony — the same infrastructure that powers your softphones, IVR flows, recording and supervisor listen/barge. Supervisors can monitor AI calls live, and every conversation is recorded, transcribed and analysed for sentiment.