An AI CRM with Inbuilt Sentiment Analysis and Auto QA Scoring
Stop relying on manual random sampling for quality assurance. Wevyn runs real-time sentiment analysis and Auto QA scoring on every message, ticket, and call transcript.
Auto QA on 100% of support interactions
Analyze every single email, chat, WhatsApp thread, and call transcription automatically. Our Auto QA engine scores agent performance, compliance, and resolution accuracy based on your custom criteria.
Identify coaching opportunities, track agent productivity, and discover customer pain points without spending hours listening to random call recordings.
- Automatic sentiment analysis (Happy, Neutral, Frustrated)
- Auto QA compliance and quality scoring
- Real-time customer frustration and anger alerts
- Comprehensive transaction-level compliance audits
Custom dashboards and analytical reports
Build drag-and-drop reporting dashboards to monitor team health, SLA adherence, and customer sentiment trends. Export reports to CSV or Excel in one click for executive presentations.
Frequently asked questions
How does Auto QA scoring work?
Wevyn analyzes transcripts and messages using language models that evaluate agent adherence to your scripts, tone of voice, greeting standards, and resolution accuracy, generating a QA score automatically.
Can it alert supervisors in real-time?
Yes. When the system detects severe customer frustration or high-risk sentiment, it triggers instant dashboard alerts and escalates the ticket automatically.
Related solutions
Automate your support QA
Book a demo to see how our Auto QA engine and custom dashboards can audit your support quality.
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