SmartIVR: Build Intelligent Conversational Call Flows in Minutes
Create flexible phone menus, dynamic business-hour routing, and queue configurations without writing code. Wevyn's SmartIVR is fully integrated into your support database.
Drag-and-drop visual call flow builder
Say goodbye to complex telecom configurations. Our visual canvas lets you structure menus, set up time-of-day routing, deploy greeting messages, and insert AI voicebot nodes in a few clicks.
Changes to your IVR are applied instantly, ensuring you can adapt call flows to match peak volume or holiday schedules on the fly.
- Visual drag-and-drop builder
- Dynamic business-hours and holiday branching
- Custom text-to-speech and recorded prompt management
- AI voicebot nodes for automated resolution
Data-driven IVR routing
Since our SmartIVR is embedded directly in the CRM, it can route callers based on real-time customer data. For example, route a customer with an open ticket directly to the assigned agent, or prioritize vip callers in the queue.
Frequently asked questions
What is SmartIVR?
SmartIVR is an interactive voice response system that integrates with your CRM data and conversational AI. Instead of static, rigid menus, it uses customer context and voice recognition to route calls intelligently.
Can I manage prompt recordings easily?
Yes. You can upload custom audio files, use our high-quality text-to-speech engine, or record greetings directly from the platform interface.
Related solutions
Build your call flows visually
Schedule a walkthrough of our visual IVR builder and start designing your call flows today.
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