The help desk with a full cloud dialer built in
Most support stacks glue a separate dialer onto a ticketing tool and lose context in the gap. wevyn.ai ships telephony natively: every agent gets a browser softphone, every call lands in the same timeline as chats and emails, and supervisors watch it all live.
A softphone in every agent's browser
No desk phones, no separate apps. Agents go Ready in the browser, take queued inbound calls, click-to-dial any customer from a ticket, put calls on hold with music, transfer, and conference — with automatic wrap-up and disposition logging on the ticket.
- Click-to-dial from tickets and customer records
- Queues with position announcements and hold music
- Warm transfer and conference calling
- Dispositions, wrap-up timers and call notes
Visual IVR builder + AI answering
Design call flows on a drag-and-drop canvas: menus, business-hours branching, queue routing, voicemail, and AI voice-agent nodes that resolve routine calls end-to-end. Change a flow and it's live immediately — no telecom tickets.
Recording, transcription and live supervision
Every call is recorded and transcribed in real time with sentiment analysis. Supervisors see a live wallboard of agents and calls, listen silently, whisper to the agent, or barge in — and QA teams get transcripts and AI summaries attached to every ticket automatically.
- Automatic call recording with secure storage
- Real-time transcription and sentiment
- Listen / whisper / barge supervision
- Call analytics: queues, abandonment, handle times
Outbound campaigns without extra tooling
Run outbound campaigns from the same platform: upload lists, auto-dial with pacing, attach dispositions, and measure connect rates — with every attempt logged against the customer record and compliance-friendly attribution of who called whom.
Frequently asked questions
Do I need a separate dialer or CTI subscription?
No. Telephony is native to wevyn.ai — softphone, IVR, queues, recording and supervision are part of the platform, not a third-party integration.
Can I keep my existing phone numbers and carrier?
Yes. wevyn.ai connects to your SIP trunk, so you keep your numbers and per-minute rates while gaining the embedded dialer experience.
Does every call create a ticket automatically?
Inbound and outbound calls log against the customer automatically and can create or update tickets with recordings, transcripts and AI summaries attached.
Can supervisors join a live call?
Supervisors can listen silently, whisper coaching only the agent hears, or barge into the call — from the live monitoring wallboard.
Related solutions
Put a dialer inside your help desk
See click-to-dial, IVR flows and live supervision on a real call in your demo.
We use cookies to understand how visitors use wevyn.ai — which pages, from where — so we can improve the site. Nothing loads until you say yes. Privacy policy