The only CRM built from the ground up for customer support

True omnichannel inbox including Play Store & external CRMs

wevyn.ai merges email, WhatsApp, voice calls, live chat, Facebook, Instagram, Play Store reviews, and external CRM syncs into a single system. When a customer reaches out, agents see the entire relationship instantly — without switching tabs.

Identity resolution automatically merges duplicate profiles across channels so your support history remains pristine.

• Unified timeline of all tickets, chats, calls, and reviews
• Automatic identity resolution and profile merging
• Shopify, Clickpost, and custom logistics integrations
• Full context on customer transactions and order history

Auto ticket creation and linked conversations

Every incoming query is automatically converted into a ticket and routed based on custom workflows. wevyn.ai automatically links ongoing conversations to active tickets, ensuring agents never lose the thread of a customer issue.

• Automatic ticket creation and categorisation
• Skill-based, round-robin, and load-aware routing
• Parent-child ticket linking and duplicate merging
• Comprehensive audit trails for all actions

Auto QA with sentiment analysis & AI dashboards

Audit 100% of your interactions without manual sampling. Our Auto QA engine analyzes sentiment on every message to detect customer frustration in real-time. CX leaders can construct professional custom AI dashboards to monitor agent performance and resolution quality.

• Auto QA sentiment analysis (Happy, Neutral, Frustrated)
• Intent recognition and automated replies
• Custom AI reporting dashboards with one-click export
• Detailed transaction-level reports and analytics

Zero-pending guarantee: notifications and reminders

Never miss a critical conversation. wevyn.ai features desktop notifications, sound alerts, automated follow-up nudges, and SLA escalations that guarantee pending tickets are resolved within target parameters.