A customer support CRM with native cloud telephony built in

Native browser softphone for every agent

Agents accept queued calls, make click-to-dial calls directly from ticket history, and log dispositions and wrap-up notes instantly. No separate apps or desk phones needed.

Every call automatically creates or updates a ticket, attaching call recordings and live transcripts to the customer's omnichannel timeline.

• Click-to-dial from any customer record
• Automated ticket creation and thread linking
• Call dispositions, notes, and wrap-up timers
• Warm transfer and conference calling

Visual IVR builder & AI voice agents

Design phone menus on a drag-and-drop canvas with business-hours routing, voicemail, and queue management.

Deploy AI voice agents that answer routine calls end-to-end using knowledge-base lookups, switching languages dynamically and escalating to human agents when needed.

• Drag-and-drop visual IVR canvas
• Knowledge-base-grounded AI voicebots
• Automatic multilingual speech-to-text
• Seamless handoff with live call transcripts

Live supervision: silent listen and barge-in

Supervisors view call queues, agent status, and SLA adherence in real-time. Assist agents instantly by listening silently, whispering coaching, or barging directly into calls.

• Live agent grid and queue visualization
• Silent listen, whisper, and barge-in
• Real-time SLA countdowns
• Call Detail Records (CDR) and metrics