Every channel your customers use. One inbox your team controls.
Customers don't think in channels — they just reach out. wevyn.ai unifies WhatsApp Business, email, voice calls, live chat, Instagram DMs, Facebook Messenger and SMS into one queue with shared context, so the answer is consistent no matter where the question came from.
One queue, every conversation
Agents work a single prioritised inbox instead of six tabs. Each conversation carries its channel, customer history, sentiment and SLA timer; replies go out on the customer's channel automatically. Conversations convert to tickets with one click — or automatically by rule.
- WhatsApp Business API with templates and media
- Email with reply/forward, attachments and threading
- Voice calls with recordings and transcripts in the same timeline
- Live chat widget, Instagram and Facebook DMs, SMS
AI triage before a human ever looks
Every inbound message is classified for intent and sentiment. Routine questions get instant AI answers grounded in your knowledge base; transactional queries pull live order data; frustrated customers jump the queue to senior agents. High-confidence resolutions can close as first-contact resolutions automatically.
Routing and SLAs that respect the channel
A WhatsApp message at 2am and a voice call at peak hour need different handling. Routing rules combine channel, category, language, skill and workload; SLA policies apply per category and priority with escalation to SPOC owners when timers run hot.
Analytics across every channel in one place
Volume, response times, resolution rates, CSAT and agent productivity — measured consistently across channels, exportable in a click, and drillable to the individual conversation. Custom report builders and AI-generated reports keep leadership out of spreadsheet hell.
Frequently asked questions
Which channels does wevyn.ai support?
WhatsApp Business, email (IMAP/SMTP and OAuth), inbound/outbound voice, live chat widget, Instagram DMs, Facebook Messenger and SMS — unified in one inbox with shared customer context.
Can the AI answer on some channels and humans on others?
Yes. AI assistance is configurable per channel and per confidence level — for example, full auto-resolution on chat, draft-only suggestions on email, and AI voice answering on calls.
Do agents see the customer's history from other channels?
Always. The customer record unifies identities across channels, so an agent answering a WhatsApp message sees previous emails, calls and tickets in the same timeline.
Is wevyn.ai suitable for BPOs managing multiple brands?
Yes. Multi-tenant workspaces isolate each brand's channels, agents, SLAs and reporting, with white-label branding available on Enterprise.
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Unify your channels this quarter
Bring your channel list to a 30-minute demo — we'll map the rollout with you.
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