Every conversation.
One support-first CRM.
Wevyn is the CRM built specifically for customer support, not sales. Weave WhatsApp, email, voice, live chat and social DMs into one inbox — with a built-in cloud dialer, visual IVR, Auto QA and AI on every conversation.
Mission control for support teams.
Tickets, calls, chats and AI — one screen, live. This is the inbox your agents actually work in.
Absolutely — I can update the billing entity for you. Could you share the new entity name and tax ID? The change applies from the next billing cycle.
16 modules. One AI support CRM.
Everything your CRM promised — with telephony actually built in. Open a pillar to see what lives inside.
Every channel. One inbox.
WhatsApp, email, voice, live chat, Facebook, Instagram and Shopify — every conversation lands in a single unified inbox with full customer context and a governed ticket lifecycle.
A full call center with visual IVR, built in.
No third-party dialer bolted on. A visual IVR builder, AI voice agents, browser softphone, recording, live transcription and supervisor barge-in — inside the same platform as your tickets.
AI on every conversation.
Intent, sentiment and frustration detection in real time. Knowledge-grounded reply drafts, auto-summaries and confidence-based handoff — AI resolves the routine and briefs humans on the rest.
Right query, right agent, right time.
Skill-based routing, SLA escalations, time-based triggers and a zero-pending reminder system. Repetitive work disappears; nothing falls through the cracks.
Measure what matters.
Agent productivity, CDR and call reports, CSAT, NPS and FCR — plus Auto QA scoring on real conversations. Dashboards you can export in one click.
Every channel flows into one intelligent system.
Every channel becomes a ticket. Automatically.
Calls hit your IVR, chats hit the widget, DMs and emails stream in — everything becomes a ticket with full customer context attached, automatically.
AI reads every message before an agent does.
The AI core reads intent in real time, drafts knowledge-grounded replies, and answers routine queries on chat and even voice — before an agent ever touches them.
Know how every customer feels — live.
Real-time sentiment analysis reads the emotion behind every message and call, so your team sees frustration building before it becomes churn.
Right query. Right agent. Right time.
Anything uncertain routes to the perfect agent by skill and load, with SLAs, supervision and Auto QA guarding quality end to end.
Every interaction becomes a number you can act on.
Custom AI analytics turn conversations, calls and resolutions into live dashboards your leadership actually uses.
Trusted where it matters.
Governance, reliability and partnership designed for heads of CX running high-volume operations.
Enterprise governance
Role-based access, detailed audit logs, multi-tenant isolation and data archiving.
Scale without slowdown
99.9% uptime SLA, sub-200ms API latency, no vendor lock-in.
Zero-pending guarantee
Smart reminders, automated nudges and alerts — no ticket falls through the cracks.
A partner, not a vendor
Dedicated project manager, 24/7 support, onboarding and business reviews.
Latest from the wevyn.ai Blog
Deep dives on AI support CRMs, WebRTC cloud dialers, visual IVR workflows, and call center automation.
Why Support Teams Switch to AI CRMs with Built-in Cloud Dialers
Discover why traditional CRMs with third-party CTI plugins fail modern support teams and how native WebRTC cloud dialers with AI voice agents reduce handle times.
Zendesk vs. Wevyn: Comparing Omnichannel Ticketing, Cloud Dialer & AI Voice
A feature-by-feature comparison of Zendesk and Wevyn. See how Wevyn eliminates third-party CTI costs by embedding softphone dialers and visual IVR out-of-the-box.
How to Build an Autonomous AI Voice Agent for Inbound Calls in 2026
Step-by-step guide to deploying conversational AI voice agents for inbound telephony, automated ticket creation, mid-call language switching, and agent transfers.
Frequently asked questions
What is wevyn.ai?
wevyn.ai is an AI customer support platform that unifies omnichannel ticketing (WhatsApp, email, voice, live chat, Instagram, Facebook) with native cloud telephony — a built-in dialer, IVR builder and AI voice agents — plus routing, SLAs, supervision and analytics in one system.
How is wevyn.ai different from a traditional CRM or help desk?
Traditional CRMs bolt a help desk and a third-party dialer onto a sales tool. wevyn.ai is support-first: telephony is embedded, AI works on every conversation, and tickets, calls and chats share one customer timeline — no integration glue.
Does wevyn.ai include a phone system, or do I need a separate dialer?
It's included. Every agent gets a browser softphone; you get queues, a visual IVR builder, AI voice answering, call recording, live transcription and supervisor listen/whisper/barge — connected to your own SIP trunk and numbers.
Can AI handle customer queries automatically?
Yes. AI answers routine questions on chat, email, WhatsApp and even voice calls, grounded in your knowledge base. Confidence-based handoff escalates anything uncertain to a human agent with full context attached.
Is wevyn.ai suitable for BPOs and multi-brand businesses?
Yes. Multi-tenant workspaces isolate each brand's channels, agents, SLAs and analytics, with white-label branding and role-based access on Enterprise plans.
How do I get started?
Book a demo — we map your channels and volumes, run a tailored walkthrough, and onboard your team with a dedicated project manager. Most teams go live in days.
Ready when your customers are.
See Wevyn live on your own channels and volumes — every module, one platform, in a 30-minute walkthrough.